Please read The Straits Times, there was this man who wrote in.
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Excerpt:
Oct 21, 2005
Man overcharged four times in 10 bus rides
It is clear that the Government is on the side of transport operators as nothing was mentioned of penalties for the operators should they persistently overcharge a commuter.
I have been on the receiving end of regular overcharging on SBS Transit bus No. 147 for at least two years.
I have not claimed a cent as it does not make sense for me to travel one hour and spend $1.20 to claim just 20 cents.
Last week I decided to diligently monitor the fare charged for my trip to and from work and I found that out of 10 trips on Bus 147, I was overcharged for four trips, mainly the trip home.
This means that the error rate is 40 per cent, at least in my case. In such an instance, I think the bus operator should be penalized. I fully support Dr Lim Boon Hee's call to the Government to rein in bus firms that overcharge (ST, Oct 19).
I have since accessed SBS Transit's website three times to file my complaints and claims over the overcharging.
It has been a week since I made my first complaint and claim but I have yet to receive a reply from SBS Transit, not to mention the refund.
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See what I mean? As I mentioned in my blog before, if commuters can be fined and jailed so heavily, what about the transport companies themselves when fares are deducted falsely?
How come there is no law to punish the transport companies for overcharging? Forgive my ignorance, which countries do you find laws which promises to fine or jail for fare cheats?
The idea of jail term on fare cheat makes my blood boil!
First, the design of the EZ link system to begin with was flawed and we get punish for their freaking flaws. Outrageous!
Revert back to bus conductors is better, lah.
We have lot of paper smart thinkers/scholars but very few practical solution providers. The typical solution is always fine and jail term. I can see our Changi prison will be expanding very soon.
You folks ask yourself, if there ever a chance and choice will you be a stayer or a quitter?
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